Last Updated: July 1, 2026

At lansinohshop, we want you to feel confident when shopping with us. Because many of our products may be personal care, hygiene, maternal wellness, or intimate-use products, certain items may not be eligible for return once opened or used.

Please read this policy carefully before making a purchase.

1. Return Eligibility

Unless otherwise stated on the product page, eligible items may be returned within 30 days of delivery if they meet all of the following requirements:

• The item was purchased directly from lansinohshop.com.
• The item is unused and unopened.
• The item is in its original condition.
• The original packaging, labels, and accessories are included.
• The product is not listed as final sale or non-returnable.
• The item is returned in accordance with our return instructions.

For health, hygiene, and safety reasons, we cannot accept returns of products that have been opened, used, damaged after delivery, or returned without original packaging when the nature of the product makes resale inappropriate.

2. Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

• Opened or used personal care or hygiene products
• Products with broken safety seals
• Products that have come into contact with bodily fluids
• Intimate-use or sanitary products
• Gift cards
• Final sale or clearance items
• Promotional items or free gifts
• Products damaged due to misuse, improper storage, or unauthorized modification

Product-specific restrictions may also appear on the applicable product page.

3. How to Start a Return

To request a return, contact our Customer Care team at:

[email protected]

Please include:

• Your full name
• Order number
• Email address used for the order
• Product name
• Reason for the return
• Photos, if the item arrived damaged or incorrect

Please do not send products back without receiving return instructions. Unauthorized returns may not be accepted or processed.

4. Return Shipping Costs

If a return is approved because we sent the wrong item, the product arrived damaged, or there was another error caused by us, we may provide a prepaid return label or other return instructions.

For returns based on a change of mind or another reason not caused by us, the customer may be responsible for applicable return shipping costs.

Original shipping fees are generally non-refundable unless the return is caused by our error or required by applicable law.

5. Refunds

Once an eligible returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method.

Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to post the refund.

We reserve the right to reduce or deny a refund if a returned item does not meet the requirements of this policy.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:

[email protected]

Please provide your order number and clear photos or videos of the issue.

We may request additional information before approving a replacement, refund, or other resolution.

Do not discard the product or original packaging until our Customer Care team provides instructions, if possible.

7. Exchanges

We currently do not guarantee direct product exchanges.

If you would like a different item, color, size, or product, please contact Customer Care to determine whether an exchange is available.

In many cases, the fastest option may be to return an eligible item for a refund and place a new order.

8. Cancellations

Orders are processed quickly. If you need to cancel or modify an order, contact us immediately at @lansinohshop.com.

We cannot guarantee that cancellation or modification requests can be completed once an order has been submitted for processing or shipped.

If your order has already shipped, you may need to follow the applicable return process.

9. Purchases from Other Retailers

This policy applies only to purchases made directly through lansinohshop.

If you purchased a lansinohshop product from Amazon, Walmart, Target, a pharmacy, a specialty retailer, or another authorized or third-party seller, please contact the original retailer or seller regarding its return and refund policy.

10. Abuse of the Returns Policy

We reserve the right, to the extent permitted by law, to limit or refuse returns, refunds, or exchanges in cases involving suspected fraud, abuse, excessive returns, resale activity, or violations of this policy.

11. Contact Us

For return assistance, contact:[email protected]